JoliveHub Privacy Policy

1. Introduction

JoliveHub ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, sell (if applicable), retain, and protect your information when you use our mobile application (the "Service"). By using the Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an Account or use the Service, you may provide us with personal information, including:

Contact information (e.g., email address, phone number);
Profile information (e.g., name, age, gender, profile photo, bio, interests);
Communication content (e.g., messages, video call recordings (if enabled by you), and media shared through the Service);
Payment information (if you purchase premium features, e.g., credit card details, which are processed by third-party payment providers).

2.2 Information We Collect Automatically

When you use the Service, we may automatically collect information about your device and usage, including:

Device information (e.g., device model, operating system, unique device identifiers);
Usage data (e.g., features accessed, time spent on the Service, search queries, swiping activity);
Location information (if you enable location services, we may collect your approximate or precise location to improve matching);
Log data (e.g., IP address, access times, browser type, referral URLs).

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

Social media platforms (if you link your social media account to your JoliveHub Account, we may collect information from that platform in accordance with its terms);
Service providers (e.g., analytics tools, payment processors, who may share information about your activity).

3. How We Use Your Information

We use your information for the following purposes:

To operate and maintain the Service (e.g., create your Account, process payments, provide customer support);
To improve and personalize the Service (e.g., customize your experience, develop new features, optimize matching algorithms based on your interests);
To communicate with you (e.g., send account updates, service notifications, promotional offers, or respond to your inquiries);
To ensure safety and security (e.g., detect and prevent fraud, harassment, or unauthorized use of the Service; enforce our User Agreement);
To comply with legal obligations (e.g., respond to subpoenas, court orders, or regulatory requests).

4. Data Sharing & Sale

4.1 Right to Know About Data Sharing & Sale

You have the right to know whether we share or sell your personal data. We define "sale" as the exchange of personal data for monetary consideration with third parties.

4.2 When We Share Your Information

We may disclose your information in the following circumstances:

To Service Providers: We share information with third-party vendors (e.g., cloud hosting providers, analytics tools, payment processors) who perform services on our behalf. These vendors are required to protect your information and use it only for the purposes we specify.
To Other Users: Your profile information (e.g., name, photo, bio) and communication content (e.g., messages) may be visible to other users of the Service, as required to facilitate interactions (e.g., matching, video calls).
For Legal Reasons: We may disclose information if required by law, or if we believe such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
In Business Transfers: If we are involved in a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction (subject to applicable privacy laws).

4.3 When We Sell Your Information

We do not currently sell your personal data to third parties. If our practices change in the future, we will update this Privacy Policy and provide you with notice (as required by law) and an opportunity to opt out.

4.4 Right to Opt-Out of Data Sale

If we ever sell personal data, you will have the right to opt out of such sales. You may exercise this right by contacting us at the contact information provided in Section 10.

4.5 How to Opt-Out of Data Sale/Targeted Ads

To opt out of data sale (if applicable) or targeted advertising:

Contact us directly at buyflexbd@gmail.com with your request (include your registered email address for verification);
Adjust your device-level advertising settings (e.g., in your mobile device’s privacy preferences).

5. Data Retention

We retain your personal information for as long as your Account is active, or as needed to fulfill the purposes for which the information was collected (e.g., to provide the Service, resolve disputes, or comply with legal obligations).

When your Account is deactivated or deleted:

We will delete your profile information and communication content within 30 days, unless we are required to retain it by law;
Aggregated or anonymized data (which cannot identify you) may be retained indefinitely for analytical purposes.

6. User Privacy Rights (Including CCPA & VCDPA)

6.1 CCPA Rights (For California Users)

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

Right to know: Request access to the personal data we collect, use, disclose, or sell about you;
Right to delete: Request deletion of your personal data (subject to exceptions);
Right to opt out: Opt out of the sale of your personal data (as noted in Section 4.3-4.4);
Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.

6.2 VCDPA Rights (For Virginia Users)

Under the Virginia Consumer Data Protection Act (VCDPA), Virginia residents have the following rights:

Right to access: Request confirmation of whether we process your personal data and access to such data;
Right to correction: Request correction of inaccurate personal data;
Right to deletion: Request deletion of your personal data (subject to exceptions);
Right to data portability: Request transfer of your personal data in a usable format;
Right to opt out: Opt out of processing of personal data for targeted advertising, sale of data, or profiling that produces legal or similarly significant effects.

6.3 How to Exercise Your Rights

To exercise these rights, contact us at buyflexbd@gmail.com. We may request verification of your identity before processing your request (e.g., matching your email address to your Account). We will respond to valid requests within 45 days (or as required by applicable law).

7. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials.

8. Children’s Privacy

The Service is not intended for use by individuals under the age of 18 (or the age of majority in their jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly. Contact us at buyflexbd@gmail.com if you believe we have collected information from a child.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on the Service or sending you a notification. Your continued use of the Service after the effective date of the revised policy constitutes acceptance of the changes.

10. Data Controller & Contact Information

The data controller for your personal information is:

Entity Name: JoliveHub Inc.
Address: 123 Community Lane, Tech Valley, CA 94043, United States
Contact Email: buyflexbd@gmail.com

10.1 Data Protection Officer (DPO)

For privacy-related inquiries, you may contact our Data Protection Officer at:

Name: Alex Morgan
Email: dpo@jolivehubapp.com